Grosvenor Casino is one of the most recognizable names in the casino business for British players. The brand has been running operations in brick-and-mortar casinos for many decades and it brings all of that experience into play in the online arena in which it has carved a niche out for itself. This operator knows what customers want and this experience can be seen in the website's slick design, friendly bonuses, excellent software hosting plenty of games, and an extensive customer support system. The end result is that Grosvenor Casino deserves the high rating that it gets.
Grosvenor Casino has won numerous offline awards over the years, and it brings all of that quality in their online offering. Licensed in UK and Alderney, the online casino has been running operations exclusively for British players since 2007. They are regularly and transparently audited by external third-party firms. They use standard 128-bit SSL encryption for data transmission and their Random Number Generator (to keep the games fair) is top-notch and state-of-the-art software. Indeed, the site boasts one of the safest and secure environments for online casino players in the land.
While the site doesn't offer a huge amount in welcome "no-deposit" bonuses (typically around the £20 range), the great thing about them is their very friendly release criteria with an almost unheard of wagering requirement of just 5x (which means that you will need to place bets totaling 5 times the bonus amount before the amount is eligible for withdrawal) - compare this to the industry average of 30-40x typically offered to British players. Therefore, even though your initial bonus amount is around £20, you will need to place wagers totaling only £100 before the money is yours to cashout - regular punters will fulfill this requirement in literally one session! Most players actually prefer a small bonus with an achievable wagering requirement, as opposed to large bonus amounts that come with plenty of strings attached and take more than a song to play through. Keep in mind though, that there is a time limit of 30 days to fulfill this wagering requirement - however, with such a small playthrough, this shouldn't pose a problem at all. Apart from the initial welcome bonus, there are a lot of other regular promotional offers to keep the regulars interested all the time, in the form of daily bonuses and free spins, along with a very healthy loyalty program as well. The site also wins points for some innovative bonus offerings, such as Blackjack Rush Hours where there are cards offering free cash that are slipped into Blackjack decks!
The software of the site is very slick and follows the typical (and classy) bluish-green theme Grosvenor's is associated with. The site is easily navigable with a helpful ribbon of options at the top of the home page to take you exactly where you want to go. All useful buttons (such as the Promos tabs and Login button) sit loud and proud and are easy to find. There is nothing lacking in the efficiency of the site as well, as all aspects function smoothly and seamlessly, including the Grosvenor Casino Mobile app. The range of available games on the site is second to none, with a huge array of Slots (brought to you by the best names in the business such as Evolution, Playtech, Microgaming, and others), Table Games (like Blackjack, Roulette, Baccarat and many other marquee formats), Progressive Jackpots, Poker variants, and also Live Dealer Games. The added benefit of the site is that they also offer sports betting options on the same platform. Given the company's heritage, a lot of their slots are themed for Irish and British players (such as Beat the Bobbies and Leprechauns Luck).
All major debit/credit cards are accepted at Grosvenor Casino, to go with plenty of e-Wallet and pre-paid card options. However, there are no cryptocurrency methods integrated into the systems as yet. The minimum deposit and withdrawals are set at a useful £5 and £10 and cashouts are processed reasonably fast (between 1 and 3 days at most).
Grosvenor Casino offers the full range of support options for its British players in the form of phone support, live chat, and e-mail systems. Their FAQ section is quite extensive and this part of the site will probably answer most queries you may have, without you needing to ask for help from the Customer Support team. The response time is quick and the support team is quite knowledgable and should be able to help you out with any of your requirements.
The site is an example of a master of all trades. Starting from very friendly bonus conditions, to innovative promotions, a slick and cool site, a huge range of games, efficient banking methods, and excellent customer support, it is hard to pick a fault with Grosvenor Casino. Perhaps it could give a higher bonus amount, but that would be nitpicking - there is certainly nothing that should keep you away from the site which gets a FIVE STAR rating for overall performance.